Position: Technical Support Specialist
"IT Squad" a division of Info Trade Group is looking to speak with highly motivated and skilled Technical Support Specialists.
"IT Squad" is an exciting and unique opportunity for individuals who are passionate about technology, truly care about helping consumers enjoy their technology and are ready to turn a hobby into a full time or part time career. At Info Trade Group, we are revolutionizing how Technology Support is delivered. We are looking for Advisers who want to be a part of the revolution.
Info Trade Group’s mission is to make it simple for everyone to Enjoy Their Technology. Whether it’s setting up a new wireless network, moving data from a smart phone to a PC, removing 200 viruses from a computer, or cleaning up a corrupt registry, our Technical Specialists approach each call with enthusiasm, determination, and a friendly personality.
The right candidate must:
* Want to play with the latest, greatest technologies and gadgets (Yes, Info Trade Group provides loaners to take home)
* Have the experience and maturity to work productively and effectively in a virtual home office environment with minimal remote supervision
* Have strong and proven work habits
* Possess excellent interpersonal skills and the ability to work as an effective member of a team
* Possess the ability to effectively communicate ideas through oral and written communications, including the ability to conduct technical presentations and demonstrations
* Actively seek out and lead internal projects outside of core responsibilities
* Be self motivated, able to multi-task and manage priorities effectively
* Be comfortable and willing to escalate a problem for additional support when necessary
* Be willing to be flexible and work flexible hours when necessary to achieve team or individual goals;
* Info Trade Group is open 7 days a week from 9 am to 2 am ET.
Essential functions include:
* Handle and resolve web and telephone based support for "IT Squad" services subscribers in a professional, timely, and efficient manner while providing the customer with an outstanding support experience
* Demonstrate understanding of technology, service issues, and use best practice resolution approaches
* Demonstrate intermediate problem diagnostic, resolution and relationship development skills in all situations
* Document all contact activity, including detailed troubleshooting steps and problem resolution in the call tracking system for each transaction
* Create knowledge articles for all issues not already documented to reduce troubleshooting and research time for future calls
* Effectively manage your time in order to be available to work with customers, meet service delivery goals, and provide the best experience for our subscribers
* Report to management new process issues that impact customers. Identify when no procedure or process is in place for a given situation or when an existing process or procedure may need to be modified
* Other tasks as assigned by management
Key skill requirements:
* 3 – 5 years experience supporting Windows based systems in a professional or personal environment where the solution and customer experience was the focus (Linux and MAC a plus)
* Advanced knowledge of Operations System troubleshooting from Windows 2000 to XP Professional and Home, (Windows 98 and MAC OS a plus)
* Advanced knowledge of setting up and troubleshooting hardware devices ranging from MP3 players to home and small business networking
* Quickly come up to speed on new technologies, new services issues (i.e. virus, smart phones, Microsoft Vista) and new Info Trade Group offerings without requiring traditional classroom/course-ware materials to learn new technology and be successful
* Read, respond and manage Email and Instant Messaging throughout each day
* Typing skills of at least 30 wpm
Your home office environment must be equipped with the following:
* A comfortable work space that can be used uninterrupted by other household members
* Broadband Cable Internet access (DSL will work but is not the best option)
* A minimum of one PC or Laptop that is at least a P4, 256 MB of RAM and 20 GB of available HD space with a printer
* A standard residential telephone that is used only for "IT Squad" and Info Trade Group and is headset compatible
Benefits of working at Info Trade Group:
* Work at home as much as 80% of the time
* Paid Sick, Vacation and Personal Time
* Health, Dental & Vision Plan
* Very competitive salary based on experience and performance
* The ability to get in on the ground floor of a small and growing company in a fun and exciting time
If the above seems like more than just another job, that is because IT IS!
If this information excites you, we’d like to hear from you.
Please send your updated resume, cover letter explaining why you are interested in joining the Info Trade Group family and your salary expectations to hr@itgstar.com
Please, no phone calls. Please follow the above instructions for your submission to be considered.
At this time we are only looking for candidates in the Salt Lake City, UT area that are within commuting distance to the office in Salt Lake City, UT.