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Position: Sales/Customer Service Specialist 
Basic Responsibilities include:
The Sales Specialists are at the core of our customer experience. You will be responsible for handling all incoming customer interactions, identifying their needs, processing sales, scheduling appointments and setting the customer expectations for support.
Sales
* Answering incoming calls and chats from customers
* Making outbound calls to warm sales leads as well as some cold-calling to businesses
Customer Service
* Resolving and answering questions and concerns
* Gathering and maintaining account information
* Processing credit card transactions as well as data entry
* Other duties as assigned
The position reports to the Operations Manager and has significant growth potential as our company grows.
This job is in the Salt Lake City, UT area and is a primary telecommute position. The percentage of in office work time will be determined by the scheduled work hours. Technical and Sales team members work 1 – 2 days in the office and the balance at their home office.
Candidates must have a broadband connection or ability to obtain (not DSL), a telephone with headset capability, headset, and computer that meets our minimum specifications as a backup.
Your home office work environment must be conducive to a professional telephone experience and within a defined work space within your home.
Background and Experience:
The ideal candidates will be committed and conscientious employees.
* Experience working in a call center environment a MUST
* Excellent customer service and communication skills, truly customer oriented
* Proficient in selling/up-selling services to consumers and small businesses over the phone
* Proven verbal and written communication skills and ability to work effectively with all levels of the company from Agents to CEO
* Ability to work with minimal supervision
* A versatile team player who is a self-starter and possesses the passion and motivation to set and achieve goals, meet deadlines and exceed expectations, and operates under the philosophy, “whatever it takes”
* Experience with a Windows based PC, proficient navigating websites, Microsoft Outlook, and Instant Messaging, comfortable multi-tasking between screens
* Organized and attention to detail
* Basic computer knowledge, Technical knowledge a plus
Schedule:
Flexible schedules available. Our current Hours of Operation are 9:00am – 2:00am, 7 days a week.
Salary:
* Hourly salary commensurate with experience - Plus a competitive commission plan based on sales performance. Target salary mid $30's
* Commission draw in place for the first 90 days
* Monthly Team Bonus Contests
* Competitive benefits package including health, dental, 401K, and paid company holidays
If this position excites you, we want to hear from you. Qualified and interested candidates please submit your resume and cover letter to hr@itgstar.com Please include in your cover letter a brief statement describing something that interests you about our company, our products, team, mission, etc. |
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