| Product Supported | Support Provided | Notes |
Operating Systems
Windows 98 SE
Windows CE
Windows ME
Windows XP
Windows for Pocket PC
Windows 2000
Windows Vista Pocket PC
Palm OS
(Also see Desktop PC’s and Laptops in the hardware section) | * System requirements for installation
* How to Install
* How to Upgrade
* Troubleshooting
* BIOS issues (enabling parallel or com ports, changing boot sequence)
* Microsoft Updates | |
Internet Browsers
Internet Explorer
Netscape Navigator
Firefox
Opera | * System requirements for installation
* Dial-up networking configurations
* Navigation
* Troubleshooting issues
* Safely configure the browser to surf the web including parental settings
* Basic settings: Pop Up Blockers, Favorites, Toolbars
* Clearing Cache | |
Email
Microsoft Outlook Express
Netscape Messenger
Hotmail
Yahoo Mail
MSN Mail
Google Thunderbird Eudora | * installation and set up
* Connectivity issues
* Creating messages
* Sending messages
* Receiving messages
* Creating mailboxes
* Creating folders
* Troubleshooting (excludes free internet mail) | |
Personal Information Management
Microsoft Outlook | * System requirements for installation
* Installation and set up
* Creating and sending messages
* Inserting and opening attachments
* Replying to messages
* Using a personal distribution list
* Recalling, printing, and moving messages
* Working with appointments an events
* Inserting events
* Scheduling appointments
* Working with, adding and deleting contacts
* Creating, editing and deleting notes
* Creating, editing and managing tasks
* Assigning and tracking tasks
* Troubleshooting in an non-enterprise environment | |
Word Processing
Microsoft Word
Microsoft Works | * Process text
* Format characters
* Place and align text
* Use paragraph formatting/tab set options
* Use page numbers, headers, footers, and sections
* Use styles and templates
* Edit text
* Generate an outline
* Use writing tools
* Use drawing tools
* Use columns
* Create tables
* Manage files
* Print documents, labels and envelopes
* Download templates
* Troubleshooting | |
Spreadsheets
Microsoft Excel | * Create, Modify, Format and Print a Worksheet and Workbook
* Use Function Tool
* Use Drawing Tool
* Use the Graph Wizard
* Email files
* Managing files
* Troubleshooting | |
Presentations
Microsoft PowerPoint | * Create a presentation
* Add text to a presentation
* Add visual elements
* Import data
* Modify a presentation
* Prepare a presentation for distribution
* Customize a presentation (background and color schemes)
* Deliver presentation as a slide show
* Troubleshooting | |
Relational Database
Microsoft Access*
* "IT Squad" will not work with confidential data.
* All Data must be backed up.
* Screen Sharing is required. | * Create a database, table
* Use forms
* View Information
* Organize Information
* Load Information
* Refine results of a query
* Moving info from Excel
* Produce reports
* Print Documents | |
Desktop Publishing
Microsoft Publisher | * Using Palettes
* Tools and Commands | |
Anti-Virus
AVG
F-Prot
Kaspersky
Norton System Works
McAfee Anti-Virus
Panda
PC-Cillin | * Determine which is based suited for your needs
* Installation and basic configuration
* Start a virus scan
* Selection of directories to scan
* Run product updates
* Schedule a virus scan
* Security Settings | |
Anti - Spyware Spy-boot Ad-ware Microsoft Defender | * Determine which is based suited for your needs
* Installation and basic configuration
* Start a spy-ware scan
* Selection of directories to scan
* Run product updates
* Schedule a spy-ware scan
* Security Settings | |
CD Burning
Roxio Easy CD Creator
Nero Express Burning ROM | * Advanced formats
* Create cross platform CD
* Create a CDRW | |
Remote Access/File Transfer
PC Anywhere
LapLink | * Installation and set up
* Basic How To’s | |
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