| Product Supported | Support Provided | Notes |
Desktop PC’s and Laptops
(Also see Operating Systems in the software section) | * How to install internal peripherals
* How to install / upgrade operating systems
* How to install / upgrade additional memory
* How to resolve resource conflicts
* Installation and configuration of Internet access with customer’s ISP
* Installation and configuration of Windows or AOL Instant Messaging
* How to set-up / modify / configure Windows Operating system (Windows 98 and later)
* How to activate Windows XP Home and Professional
* How to restore Windows operating system to full functionality
* How Back-up and restore data using Windows Back-up software | |
| iPod’s / MP3’s / JukeBoxes | * Installation and setup
* How to connect a new Digital Music device to the PC and ensure it is working properly
* Firmware update instructions
* How to download music from the web to the PC
* How to transfer music from the PC to the MP3 player or Jukebox/iPod
* How to burn to a CD | |
Routers - Wireless
with Desktop PC’s, Laptops, PDA’s, Printers, Print Servers | * Installation and setup
* Basic configuration to enable one PC to connect to the router
* How to install a new wireless router / access point to network
* How to install additional wired and wireless PCs (devices) on the network (HD, Print Server)
* Enabling wireless security (WEP, WPA, etc.)
* Enabling and configuring Internet access through router
* Wireless device lights turn on
* Ping and IP Config to verify router connectivity | |
Routers – Wired
with Desktop PC’s, Laptops, PDA’s, Printers, Print Servers | * How to install a new wired hub / switch and put additional PCs on the network
* Enabling and configuring Internet access through router
* Installing and configuring Network Hard Drive
* Installing and configuring Print Servers
* Ping and IP Config to verify router connectivity | |
Peripheral Devices
Printers
Scanners
Modems
DVD Drives
Video and Sound Cards
USB Devices
CD/DVD Writers
Zip/Jazz Drives
Hard Drives
Monitors
Keyboards – Wired & Wireless | * How to install
* System setup
* How to install and upgrade peripheral drivers
* How to install associated software given with peripheral
* How to configure Windows OS to recognize peripheral
* How to resolve resource conflicts due to peripheral conflicts
* Troubleshooting
* Basic functionality | |
| Handheld Devices / PDA’s | * Load main battery
* Load backup battery
* Setup welcome wizard
* Installing active sync software
* Troubleshooting syncing problems
* Installing and configuring Pocket Outlook
* Connecting the HotSync cradle/cable
* Establishing infra-red connection
* Performing HotSync
* Using Pocket Outlook
* Using Pocket Excel
* Using Microsoft Reader
* Using Mobile Favorites
* Using infrared syncing
* Connecting to ISP (customer must have ISP provider)
* Installing add-on applications | |
| Digital Camera’s / Digital Camcorder | * Installation USB/Serial
* Troubleshooting
* Flash Card Reader Installation/Trouble Shooting
* Downloading pictures and video shots to the PC
* Emailing files
* Printing pictures
* Upload digital images to a website | |
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